Accessibility statement

My Job Goblin is used on a phone in a van as often as at a desk, so it needs to work for everyone, including people who use a screen reader, a keyboard, zoom or voice control.

This statement covers myjobgoblin.com: the app tradespeople sign in to, the page where their customers view and approve a quote, and the public website.

How accessible it is

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

We reviewed the product's code against every level A and AA criterion in September 2026 and fixed most of what we found. Automated tests now check several of those fixes, including labels on form fields, the contrast of form borders and focus outlines, and the skip link. We have not yet tested the product with a screen reader, so there may be problems we have not found.

You should be able to:

• zoom in on any page, in the browser or by pinching
• move through the app with a keyboard, and see where you are
• skip past the menu straight to the page content
• hear each form field's name with a screen reader
• use the app in portrait or landscape

Problems we know about

• Adding a picture of your signature to a certificate needs a mouse or a touch screen. The picture is optional: you sign a certificate by ticking a box, which works with a keyboard, and customers approving a quote type their name.
• Outside the expense, sign-in, password, settings and HMRC forms, errors appear in a pop-up message rather than next to the field, and some only say that something failed.
• Messages that are not errors close after 10 seconds. They wait while you hover over or focus them, and you cannot make them stay longer. Error messages stay until you close them.
• Names in lists wrap onto a second line, and anything longer than two lines is shortened.
• Choosing an empty time on the calendar needs a mouse or a touch screen. The Schedule job button on a job does the same with a keyboard.
• Pages for a single quote, invoice or customer, and the public website, have not been checked at 320 pixels wide. Every other signed-in screen is checked automatically at that width.

Tell us about a problem

If something does not work for you, or you need information in a different format, email hello@myjobgoblin.com. Tell us which page you were on and what happened.

If you are not happy with our response

In England, Scotland and Wales, you can contact the Equality Advisory and Support Service (EASS). In Northern Ireland, contact the Equality Commission for Northern Ireland.

How we checked

We reviewed the product's code against each WCAG 2.1 level A and AA success criterion in September 2026. We will update this statement when we test with assistive technology, and whenever we fix or find a problem.